"The purpose of this letter is to express my appreciation to you and your firm for the professional services you have delivered and the commitment to excellence that is made day in and day out by Cardinal Management Group...." "During the last six months under your management regime, you have been able to transform [our community] into the single best community in terms of service and appearance…."
Sandy Rogers, Past President
"I am proud to announce that there will be a decrease of approximately 5% in the condominium assessment… This decrease is mainly due to the aggressive and prudent management recommendations by Cardinal Management Group..."
Phyllis J. Dickinson, Treasurer
“It is always a pleasure dealing with Cardinal Management Staff; you are knowledgeable, on top of things and very pleasant.”
Mr. Lee Albright, Homeowner
"Since Cardinal took over the management of [our community].., the improvements in both the property and the overall management have been greatly improved. It is without hesitation that I would recommend Cardinal Management Group, Inc., to others needing high quality property management. Again, thanks for a great job."
Carol Bingham, Former Board Member
"Given the hard work and dedication demonstrated by you ... in managing and supporting ACC policies and procedures, I just want to say thanks for everything! You have not only met and exceeded our expectations, but have been a tremendous resource for the ACC team and its work. Your dedication and professionalism speak well not only for yourself, but also for Cardinal Management Group. Thanks!"
E. Bray Becker, ACC Chairperson
“I spoke with Steve, he was very pleasant; Ben came into our home and seemed very friendly, responsive and reliable.”
Alan Quick, Homeowner
“I thank you for all of your efforts on behalf of [our community]. You have been a tremendous helmsman for this fledgling organization. Thank you for your patience, your advice, and most of all, your support."
Judith Z. Gordon, Vice President
"In today's world of indifferent service, it is certainly refreshing and reassuring to know that a management company of this stature is representing our community. I have noticed improvements in the buildings and grounds since Cardinal Management Group assumed control. After personally dealing with Mr. Mazzei and his fine staff, it is no wonder our community is becoming a better place to live. I would like to thank Cardinal Management Group for their efforts in our community and the help they gave me personally...”
Paul M. Savino, Homeowner
“Cindy called and said the check would be cut today and overnight. She has gone above and beyond. I appreciate how she took ownership of my issue to get resolution. Have a great day.”
Robert Minford, Homeowner
"I would like to take this opportunity to thank you, as representative of Cardinal Management Group, Inc., for your fine work and loyalty toward our Association. Thanks to you, our Association continues to be a highly desirable place to live We are very proud to have your company manage our Association and I hope you will remain with us for many years to come."
Russell W. Marr, Past President
"Please send me a list of the other communities that you manage in Northern Virginia as I will be most interested in examining potential purchases in those locations. I had owned several condominium properties that were going nowhere. When your company took over the management function at these communities, without exception the properties appreciated substantially in a relatively short period of time..."
Louis Raganese, Investor
"You're so quick! I wish ALL Associations had you as an employee!!!!"
Kristie Stanley, Annual Rentals
"I want to let you know how impressed I was with the appearance and general condition of the complex. The grounds were well kept, manicured and planted with flowers and shrubs. The buildings appeared to be in excellent shape. The exterior of our unit had been newly painted and work had been done on fencing around the patio. I just wanted to let you know that you and your staff are doing an excellent job in maintaining our investment. Keep up the good work!"
John Hildebrandt, Homeowner
"Diane is very good. She is a blessing at [our community]."
Gary Hains, Toll Brothers
"I would like to give Cardinal Management Group the highest recommendation for excellent service. I placed a call for service to repair a leak during a rain storm. I received several professional, courteous phone calls within minutes. The repair man was here and had the leak stopped within an hour. I appreciate such speedy professional service. Thank you to your group and the people who handled the emergency."
Carolyn Tucker, Homeowner
"I recommend the Board contact Ms. Peacock [of Talltree Gardens] to solicit her views concerning the management company [Cardinal Management Group] they presently employ and listen to the differences one company can make to the peace, prosperity, resale value, beauty, happiness of residents and so on. The Board had apparently hired, and subsequently fired, four different companies before discovering Cardinal Management Group, their present Management company. They cite the immediate moves taken by the company to "dress up" the property with landscaping improvements and the short response time to any of their requests for action. The company is also proactive, and not merely reactive, in their approach to their responsibilities as well."
James L. Sloan, Homeowner
“Your people [vendors] are really great to work with. They are very accommodating. They will come back tomorrow for the camera. We had to leave too early for them to complete the job. ‘Whatever Cardinal wants, we will make time for it and quickly, too’….this is just about what was said to us. Again, my thanks for everything and for putting John on the job."
Bob Stien – Homeowner
"In my opinion, [Cardinal Management Group] provides top-flight customer service and does it very professionally."
John Ahearn, Homeowner
"I bought my condo here… two years ago. I have enjoyed living here and I still do. I appreciate the conscientious efforts you all make to give our community the best in building and grounds maintenance, relatively low condo fees, and a variety of other services. Please keep up the good work!!"
Terri Dulan, Homeowner
“Just came in from a bit of shopping and the problem is fixed. Fast and great service. Cheers!”
Dale MacDougall, Homeowner
"After the severe drenchings we received from thunderstorms and rain in the months of August and early September, I detected a musty odor in one of the bedrooms of my two-bedroom condo. Upon further investigation I discovered that poor drainage on the outside of my unit was causing the problem. I called the Unit Owners Association and explained my problem to the Property Manager Tom Mazzei. Two days after talking to Mr. Mazzei, I came home from work to discover a pleasant surprise. The aforementioned work had been completed. I would like to express my heartfelt thanks to Tom Mazzei and the maintenance staff for being so expedient and thoughtful."
Michael W. Lauer, Homeowner
"I want to extend a personal word of thanks for the work of…Cardinal Management Group during the past year. As you know, Cardinal Management Group was selected from eight proposals during a very difficult period in the Association's history." "[Your company] has single-handedly moved our Association from essentially self-management to an efficient and productive community association...exceeded our expectations for prompt, professional, and reliable service, and have maintained a high degree of visibility within the community."
Thomas Jake, President
“I just wanted to complement Kathy to you. She was very professional, timely and accurate. One of the other characteristics that I really appreciated was the extra effort she did to check court filings and items of that nature. Thanks for the work that she put in to assist me.”
Steve Lowry, Treasurer
"...human nature normally responds when things go wrong and because of your position I am sure that you hear more negative and complaints than positive. So allow me to take this opportunity to say thank-you. I would like to give you a big pat on the back because you have always responded to my calls with professionalism and integrity. I appreciate your efforts when I have had a question or problem. I always feel that even though you may not always say what I want to hear that at the very least you will give me an honest answer and attempt at solving the matter at hand. So once again thank-you..."
Karen Knable, Homeowner
"I wanted to take a moment to thank you for your rapid response to last week's water crisis...we lost all water pressure in our building and called Cardinal Management's emergency number. [I was] called...back immediately and...fifteen minutes later the plumber called me directly...[and] we determined that the problem was a Fairfax County line rupture. In a situation that could have easily caused severe turmoil, during a time when it was difficult to leave the building [due to heavy snowfall]..., your quick response to our problem minimized its effect on our lives. Thank you for a job well done!"
Duncan Puller, Homeowner
“I just wanted to send you a note to Thank You for sending Luis to install the lighting. Luis, is a gentleman and did an excellent job in a very professional manner.”
Sara Del Bel Belluz, Homeowner
“You were most patient, most understanding and most helpful each time I called to report another disaster...” “I am happy and pleased with all that you have done and think it’s just wonderful that you, as a manager, could make thirty or so of us feel that our concerns were important to you...”
Helen Gable, Homeowner
“Once again, I want to express my sincere thanks and appreciation for your contributions and participation in our Community Association Seminar...” “Your knowledge and professionalism made a significant contribution to the overall success of the program.”
Cal Wagner, Fairfax County Dept. of Consumer Affairs
“Jeremy and Scott did a great job and really were on the stick and knew how to deal with the owners quite well."
Bob Gandre, Homeowner
“I wish to thank [you] for the truly wonderful results of the reconstructive work recently completed behind our town homes. The change is dramatic, professional, and will certainly raise home values. The comments from friends have been overwhelming.”
E. Jane Bennett, Homeowner
“...I always enjoy the delightful landscaping around the [community] - the rolling hills, the trees, the flowers, the leaves. I know this doesn’t just happen by itself. You do a terrific job - and it really makes a difference in our lives...”
Beth Buffam, Homeowner
“Lisa went above and beyond in her management of the project. GREAT JOB!!!!”
Jesse Fritz, Board President
“As one of three original residents and property owners in the [community]...I experienced my share of problems with tenants and newcomers...” “In dealing with these unexpected situations, Mr. Payne always ensured his customers receive his personal and immediate attention. Too often, this type of attention, professionalism, and commitment to customer service is not recognized by the same people they service...” “...I’d like to...extend my sincere appreciation...”
Therese A. Deppner, Homeowner
“Too often we homeowners neglect to comment on the positive as much as we are prone to comment on the negative. I believe there has been a tremendous improvement in the support [our community] has received from you and Cardinal Management. I have enjoyed working with you on the Board and hope things continue to go well.”
William G. Herold, Board of Directors
“I know Pete has only been w/ CMG for a week, and I want to let management know, he was very thorough, wonderful attention to detail...and did all that was on his list with great professionalism. He was skillful and had some good ideas. Cheers to Pete...and best of luck to him w/ CMG!”
Lynn Gagliardi, Homeowner
“When Cardinal Management took over, I noticed a difference first by how much interest you showed in each and every problem which arose, when you’re notified. I didn’t attend many meetings but was always impressed by Tom Mazzei’s professionalism and intelligence on each and every subject.”
Pat McCarthy, Homeowner